FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR OFFICE HOURS ?

We operate 6 days a week, Monday to Saturday 9am to 5pm.

Orders after 3pm cut off time will be shipped out the following business day.

aRE THE PHOTOS OF THE ACTUAL PRODUCTS ?

Yes all pictures of our products are taken in-house via Light box! We do not use any sort of color enhancement except photoshopping the edges out.

HOW DOES THE RATING AA-AAAA WORKS ?

Our rating system is used national wide, AA-AAA-AAAA rank AAAA being the highest grade of product.

HOW LONG DOES SHIPPING TAKES ?

Shipping takes about one to three business days depending on the location, if you are in certain rural areas it might take an extra day or two! All mail orders are shipped discreetly under Canada Post Xpresspost.

HOW DO I ORDER ?

Browse and select the item you wish to purchase, add into cart and then go to check out, there is a video showing how to take payment Via e-transfer along with the confirmation and tracking number for Canada post.

I HAVE NOT RECIEVED MY TRACKING NUMBER ?

We will email you your tracking number before it has been scanned at the post office. Until it has been scanned in, your tracking number will not be trackable on the Post Office’s website.

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email: support@westbuds.co. Or use chat box on the bottom right of our front page.

CONTACT US FOR ANY QUESTIONS

    Still don’t know How to Order? Watch this Video!